Your rights under the Australian Consumer Law, and how to reach us when something isn't right.
Faulty, damaged or not as described
Our products come with guarantees that can't be excluded under the Australian Consumer Law. For a major failure you're entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. If the failure isn't major, you're entitled to have the goods repaired or replaced.
How to start a return
- Send us a message with your order number, the product and what's wrong.
- If the item is faulty or damaged, add a photo of the problem.
- Wait for our reply with the next steps before you send anything back, so it reaches the right place.
Changed your mind?
Message us before you send anything back and we'll tell you what's possible for your order.
Refunds
An approved refund goes back to the payment method you used at checkout.
Ready to start? Send us a message with your order number.